Shipping policy
Last updated: June 2026
We want to make sure your composite materials arrive safely, on time, and in perfect condition. Please read the information below before placing your order.
1. Where We Deliver
We currently deliver to mainland UK addresses only. Unfortunately we are unable to deliver to the following locations at this time:
- Scottish Highlands and Islands
- Northern Ireland
- Isle of Man
- Isle of Wight
- Channel Islands
If you are unsure whether we can deliver to your location, please contact us at info@statuscomposite.co.uk before ordering.
2. Delivery Costs
Delivery costs are calculated at checkout based on your order size, weight, and delivery postcode. All charges will be displayed clearly before you complete your purchase.
Free delivery may be available on orders over a certain value, any applicable offer will be shown at checkout.
If you require a specific delivery quote before ordering, please get in touch at info@statuscomposite.co.uk or call 0161 737 7977.
3. Delivery Timescales
We aim to dispatch all in-stock orders within 1 business day. Estimated delivery timescales are as follows:
- 3 to 5 business days
Please note these are estimates and not guaranteed delivery dates. Timescales may be affected during busy periods, bank holidays, or due to circumstances outside our control such as severe weather or carrier delays.
If your order is urgent, please contact us before ordering so we can advise on the best option.
4. How Your Order Is Delivered
Due to the size and weight of our composite decking, cladding, and fencing products, most orders are delivered by pallet courier. Deliveries are made to kerbside only, the driver is not obligated to carry goods beyond the kerbside or into your property.
Please ensure there is adequate access for a large delivery vehicle at your address. If access is restricted, please let us know at the time of ordering.
5. Delivery Day
You will receive tracking information once your order has been dispatched. Most of our courier partners will contact you to confirm a delivery date or window.
Please ensure someone is available to receive and inspect the goods on the day of delivery. If no one is available to accept delivery, a redelivery charge may apply.
6. Inspecting Your Delivery
It is important that you inspect all goods carefully at the point of delivery before signing for them. If you notice any visible damage or shortage:
- Note it clearly on the delivery driver's documentation before signing
- Take photographs of the damage and packaging immediately
- Contact us within 48 hours at info@statuscomposite.co.uk
Failure to report damage or shortages within 48 hours of delivery may affect our ability to raise a claim with our courier, and we may be unable to offer a remedy.
Do not refuse delivery unless the goods are so severely damaged as to be completely unusable — contact us first and we will advise.
7. Click & Collect
We do not currently offer a click and collect service. Our premises are not open to the public, and visits must not be made to our address without a prior appointment.
To enquire about collection arrangements, please contact us at info@statuscomposite.co.uk or call 0161 737 7977 and we will do our best to assist.
8. Failed or Missed Deliveries
If a delivery is missed and goods are returned to us by the courier, we will contact you to arrange redelivery. Please be aware that a redelivery charge may apply in this circumstance.
If you would like to cancel your order following a failed delivery, our standard returns and refund policy will apply.
9. Contact Us
If you have any questions about your delivery or would like to discuss your order, please get in touch:
- Email: info@statuscomposite.co.uk
- Phone: 0161 737 7977
- Address: Unit 4, Station Road Industrial Estate, Station Road, St Helens, WA9 3JG
- Opening hours: Mon – Fri, 9.00am – 5.00pm
Please note that our premises are by appointment only. Do not attend without prior arrangement.
We aim to respond to all enquiries within 2 business days.
This policy does not affect your statutory rights. For further information on your consumer rights, visit www.citizensadvice.org.uk or www.gov.uk/consumer-protection-rights.